Order Fulfillment, Returns and Cancellations

 
 

 

Scosche Satisfaction Guaranteed Returns

Scosche guarantees 100% satisfaction on all products. If you are not satisfied with your product purchased from Scosche.com, you may return it for a full refund within the 60-day return period (from the shipment date). Each package includes a prepaid shipping label to return your item(s) for a hassle-free refund. *Note: original shipping and handling charges are not refundable.

Return Instructions:

1. Place the item you wish to return in the original shipping box, if possible. 
2. Include the packing slip if possible and completed Return Form. (Download Here) 
3. Include all original packaging materials, manuals and accessories, if possible. 
4. Close the box and secure it with packing tape or a similar adhesive.
Cross out existing shipping labels (if using original shipping box) and apply the attached UPS return label to the outside of the original box. 

5. Use any local UPS drop off location to ship your return package. To find the closest location, visit UPS.com or call 1-800-PICK-UPS

Domestic Orders

Orders generally ship in 1-2 business days, and may ship the same day, if the items are in stock and the order is placed prior to 12:00 PM PST. We cannot guarantee your order will ship the same day, regardless of the shipping method you select. We will make every effort to send out your order as quickly as possible, however part or all of your order may be delayed due to item availability. WE NOW OFFER FREE STANDARD SHIPPING ON ORDERS OVER $49.00 GOING TO DOMESTIC ADDRESSES!

International Orders (Retail Customers)

Scosche is in the process of transitioning its International Order Fulfillment and Shipping process. During the transition, please contact our Customer Service Department by calling +1 805-486-4450 and select Option 1 before placing any orders. They can assist you, answer your questions and provide further details regarding International Order Processing and Shipping.

Discount Codes

Please be aware that if you use a discount or coupon code with your order, and that discount brings your order total below the threshold amount for free shipping, your order will no longer qualify for free shipping. Shipping fees charged under these circumstances are not refundable.

Payment Options

Our webstore currently accepts Visa, Master Card, American Express, Discover cards and PayPal. Pre-paid cards are accepted as long as the card has a registered address.

Cancellations

Our goal is to ship your order as quickly as possible, and we make every effort to minimize the time between when your order is placed and when it ships out. Unfortunately, this means that it usually impossible for us to cancel an order once it's been processed. If you do need to cancel an order, please contact our support team via Live Chat or telephone during normal business hours. If we're not able to prevent your order from shipping, simply open the package and apply the return label included inside the package, then drop it off at your local UPS location. Don't forget to cross out existing labels and seal the package.