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Scosche Website Privacy Policy

 
 

We at Scosche are committed to protecting your privacy. Our goal is to provide you with a positive experience on our websites and when using our apps, products and services, while at the same time keeping your Personal Information, as defined below, secure. Our privacy practices are described below. This Privacy Policy covers all Scosche Products and Scosche Websites. By visiting Scosche Websites, using Scosche Products or providing us with your Personal Information (as defined below), you are accepting and consenting to the practices, terms and conditions described in this Privacy Policy.

California Privacy: Orders placed from California comply with California collection and use of personally identifiable information laws.

EU Customers: Scosche follows all personal privacy and data collection regulations spelled out in the EU GDPR (General Data Protection Regulations).

Scosche wants to make Scosche Websites easy for you to navigate and Scosche Products easy for you to use. We are constantly improving Scosche websites and Scosche Products to make them more user-friendly.

For ease of reference, we will use the following terms in this Privacy Policy: "Scosche", "our", "us" or "we" means Scosche Industries, Inc.  "Scosche Websites" include all Scosche websites including but not limited to Scosche.com and e2accessories.com. "Scosche Products" includes all Scosche and E2 branded products and/or services.

Types of Information Covered by This Privacy Policy

Scosche collects Personal Information from people who browse our webpage or who purchase products from our webpage. If you do not provide us with Personal Information, then information from your browsing history is not linked to you personally but is stored only as anonymous user data. "Personal Information" means any information that can be used to identify you or that relates to you. Scosche collects the following information from you when you browse our web page:

  • Usage data relating to Scosche Websites and Scosche Products
  • Language preferences
  • Scosche website page views
  • Comments you post about our products

Scosche collects the following information from you when you purchase products on our website:

  • Name
  • Postal address
  • Email address if you provide one
  • Credit or debit card number used to make a purchase
  • Scosche user ID and password if you create an account with us

Information may be aggregated and/or anonymized. When information is aggregated, it is combined with information about other customers and users. When information is anonymized, Personal Information is removed from collected data and the remaining portion of the data, containing only Non-Personal Information, is repurposed for internal or external use, such as, for example, to determine how many users of a particular router include an Internet-enabled television in a home network environment, or how many users viewed a particular website video or advertisement. Aggregated information that includes Personal Information is considered Personal Information until it has been anonymized. Anonymized information is considered Non-Personal Information. In general, usage data collected when you visit Scosche Websites or use Scosche Products is both aggregated and anonymized so it does not identify you personally and is therefore Non-Personal Information.

The Scosche Websites and Scosche Products are not directed to, nor does Scosche knowingly collect Personal Information from children under the age of 13. If we are informed that we have collected the Personal Information of a child under the age of 13, we will delete that Personal Information from our systems. If you believe we might have inadvertently collected Personal Information from or about a child under the age of 13, please contact us at customerservice@scosche.com.

How We Collect Information

We may collect and process the following data about you:

Information you give us. If you fill in forms on Scosche websites or correspond with us by phone, email, chat or otherwise, you may be providing us with information about you, which may include Personal Information. This includes information you provide when you register on Scosche websites, register or return a Scosche Product, subscribe to any of our services, search for a product, place an order on Scosche websites, participate in social media functions on Scosche websites, enter a competition, promotion or survey, participate in an event, download firmware or other content or when you report a problem with Scosche Websites or Scosche Products or otherwise request support. Personal Information you give us may include your name, address, email address, phone number and other contact information, financial and credit card information and any other information that can be used to personally identify you.

Information we collect about you. We may automatically collect information when you use Scosche Websites or Scosche Products, including:

Technical information, including the Internet protocol ("IP") address used to connect your computer or other device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform and language preferences. This information is all normally provided by your web browser, and we do not specifically request it.

Information about your visit to Scosche Websites, including the full Uniform Resource Locators ("URL") clickstream to, through and from Scosche websites (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; videos watched; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page.

Any phone number or email address used to contact customer support/service.

Information we receive from other sources. We work closely with third parties who provide services to us (including, for example, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and we may receive information about you from them.

How We Use Information

We may use the information we collect for a number of purposes. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. The uses we make of such information include the following:

  • To set up an account for you on Scosche Websites or Scosche Products.
  • To facilitate your purchase of Scosche Products.
  • To authenticate use of your account or purchases and/or use of a Scosche Product.
  • To register your Scosche Product in our product database.
  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
  • To assist you with customer support.
  • To communicate about and administer participation in customer promotions and surveys.
  • To provide the Scosche Products you request.
  • To provide you with information about the Scosche Products you use, such as new features, bug fixes or upgrades.
  • To help us develop new Scosche Products and improve current Scosche Products.
  • To notify you about changes to Scosche Websites and Scosche Products and changes to our terms, conditions and policies.
  • To administer Scosche Websites and Scosche Products for internal operational purposes, including troubleshooting, data and statistical analysis, testing, research and survey purposes.
  • To improve Scosche Websites and Scosche Products and to ensure that content is presented in the most effective manner for you and for your computer or device.
  • To ensure the security of Scosche Websites and Scosche Products.
  • To monitor and regulate interactive features of Scosche Websites and Scosche Products that you may choose to participate in, including live chat relating to Scosche Products.
  • To help you navigate Scosche Websites.
  • To measure or understand the effectiveness of advertising we serve to you and others who visit Scosche Websites and to deliver relevant personalized advertising to you and others.
  • To determine which aspects of Scosche Websites and Scosche Products are most useful to you and other users of Scosche websites and Scosche Products.

Sharing Information

Under no circumstances do we rent or sell your Personal Information to third parties for marketing purposes. We only share your Personal Information with third parties for marketing purposes if you have granted us permission to do so. We will ask for your consent, such as by email response, opt-in box or click through agreement acceptance, before we use or share your Personal Information for any purpose other than the reason you provided it or as otherwise provided by this Privacy Policy.

We may share Personal Information in the following ways:

  • Within Scosche for purposes of data processing or storage.
  • With business partners, service vendors, authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support. We only provide these third parties with the minimum amount of Personal Information necessary to complete or provide the requested service or transaction, and we do not allow third parties to use your Personal Information for a different purpose than what was disclosed to you.
  • With service providers, advisors or other third parties to the extent reasonably necessary to proceed with the negotiation or completion of a merger, acquisition or sale of all or a portion of our assets. If Scosche merges with or acquires or is acquired by another entity, Personal Information would be transferred as a whole to the successor entity.
  • To comply with the law or legal process (such as responding to subpoenas or court orders), to comply with government reporting obligations and to exercise our legal rights or defend against legal claims.
  • To protect our legal rights or those of others, such as protecting the Scosche brand or investigating violations of Scosche terms of use, violations of law, intellectual property infringement, misuse of Scosche websites, fraud or potential threats to personal safety.

In addition, we may share aggregated and anonymized Non-Personal Information, including usage data about Scosche Products, with third parties for a variety of purposes, including to analyze trends about home networking and utility use, to show third parties how their products could work with Scosche Products and to generally improve home networking. We've taken steps to ensure that this information cannot be linked back to you and we require third parties to keep all shared information in its anonymized form.

For certain Scosche products, Scosche may provide the opportunity for you to connect and interface Scosche Products with one or more third party products and services, which will involve the exchange of information from your Scosche Product with the third party product or service. In some cases, if you purchase, use or download a third party product or service that connects to a Scosche Product, you may also be subject to such third party's privacy policy. Scosche is not responsible for the privacy practices of third party partners. If you access a Scosche Product through a third party product in this manner, you consent and agree to the privacy policy of such third party. We encourage you to carefully read the privacy policies and terms of use of any third party products that connect to Scosche Products.

Any third parties with whom we share your Personal Information are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We will take all reasonable steps to make sure these third parties comply with the same privacy principles that govern our collection of your personal information.

When making purchases on the Scosche Website store(s), Scosche uses a payment processor to verify your payment card information. Your payment card information is passed through to the payment processor and is not collected or stored by Scosche. The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose.

Marketing

You have the right to ask us not to process your Personal Information for marketing purposes. We will inform you (before collecting your Personal Information) if we intend to use your Personal Information for marketing purposes, or if we intend to disclose your Personal Information to any third party for marketing purposes.

We will always give you choices about your Personal Information. Some choices are presented up front in the form of Opt-in notices or acceptance boxes for marketing to you or sharing your Personal Information with third parties. In certain cases, where permitted by law, we also may give you the choice to Opt-out. "Opt-out" means you have already chosen to Opt-in, but you later change your mind. One form of Opt-out is clicking the Unsubscribe link in a marketing email. This will take you off of our marketing email list. Scosche's general policy is to have users Opt-in, rather than Opt-out, to receive marketing information and to allow the sharing of information with third parties. Please note that these Opt-in/Opt-out choices do not apply to the receipt of mandatory website, customer service or receipt of order or shipping confirmations on Scosche Website store(s), which you may receive periodically unless you cancel your service or order.

New Scosche Products

When you purchase new Scosche Products, we will only use your Personal Information for the purposes set out (i) in this Privacy Policy and (ii) in any notification provided to you at the time of purchase.

Where We Store Your Information

The data that we collect from you will be stored at locations in the United States. We also use cloud-based applications and services to store and process your Personal Information, which could result in your Personal Information being stored outside your country of residence, unless it is the U.S.

We will take such steps as are reasonable to make sure we and our service providers do not breach the privacy principles that govern our collection of your personal information. By providing your Personal Information to us, you fully understand and consent to the transfer, processing and storage of Personal Information outside of your country of residence where data protection standards may be different, and you consent to disclosure and use of your Personal Information to overseas service providers who may not fully comply with the particular laws of your country. Our Privacy Policy and our practices are designed to provide a globally consistent level of protection for Personal Information all over the world. This means that even in countries whose laws provide for less protection for your information, Scosche will still handle your information in the manner described in this Privacy Policy and in conformity with all applicable laws.

Accessing and Updating Your Personal Information

We need your help in keeping your Personal Information accurate and up to date, so please notify us of any changes to your Personal Information. You can access and update your Personal Information and communication preferences at any time in the following ways:

  • By clicking the "Unsubscribe" link in any email you receive from us.
  • By sending an email to customerservice@scosche.com. Please be sure to include your name, email address and specific relevant information about the information you would like to change or the material that you no longer wish to receive.
  • For many Scosche Websites and Scosche Products, by signing in to your online account located at the URL provided when you signed up for the Scosche website.

We will honor your reasonable request to:

  • Correct your data if it is inaccurate.
  • Transfer your Personal Information to a third party.
  • Delete your Personal Information, unless we are required to retain it by law.
  • Provide you with a copy of Personal Information held on our current records at no charge, or for a reasonable charge if records must be accessed from backed up or archived records.

We will respond to your request as promptly as possible upon receipt. We may ask you to verify your identity before we can act on your request. If your Personal Information has been disclosed to a third party in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of any updated information you provide to us.

We note again that, if you choose to no longer receive marketing information from us, we may still communicate with you about other matters, such as product and service updates for Scosche Products you have purchased and customer support matters.

Retention of Personal Information

We will only retain your Personal Information to fulfill the purposes for which it was collected or as required for legitimate business purposes as described in this Privacy Policy or otherwise as permitted by law.

Deletion of Personal Information

You may request to have your Personal Information deleted from our records. You may request the deletion of your records by calling toll-free (800) 363-4490 ext.1 or by emailing us at ccpacompliance@scosche.com.

Request for Collected Personal Information

You may request a report of Personal Information collected by Scosche over a 12-month period. You may request this information by calling toll-free (800) 363-4490 ext.1 or by emailing us at ccpacompliance@scosche.com.

Live Chat

If you participate in or post information to our live chat functionality on any Scosche website, you should be aware that the information you provide there may be made available to others, and can be read, collected, forwarded or used by Scosche personnel engaged in the chat function such as customer service department personnel and management. This information could also be used to send you unsolicited messages.

Your Privacy Rights/ California's Shine the Light Law

Under the California Consumer Privacy Act, you have the right to:

  • Submit a request for a description of the Personal Information we collect about you, and
  • Submit a request for a description of how we share your Personal Information.

We will not charge or discriminate against you in connection with any such request. You may submit your request by calling toll-free (800) 363-4490 ext.1 or by emailing us at ccpacompliance@scosche.com

Updates to this Privacy Policy

We may update this Privacy Policy from time to time, so please review it frequently. If we change our Privacy Policy, we will post the revised version here, with an updated revision date. If we make material changes to our Privacy Policy, we will notify you by email or prominently post a notice on this website.

How to Contact Us

Should you have any privacy-related questions or comments related to this Privacy Policy, please contact us at ccpacompliance@scosche.com  customerservice@scosche.com.

If you have complaints or concerns about this Privacy Policy, please contact us at the above email. We treat all complaints about a breach of the privacy laws seriously. Someone from Scosche will investigate your complaint and respond to you within a reasonable time.

Revised 1/1/2020